February 19, 2020

Community VNA’s In-Home Hospice Social Workers Grease the Squeakiest Wheel You Will NEVER Hear

While the illness or injury of the patient often presents significant physical, emotional and financial challenges, for family members the day-to-day responsibilities of caretaking can be the least stressful part of caregiving. On the other hand, navigating the healthcare and insurance systems often becomes the most difficult task. Lack of knowledge in these areas often impedes the ability to know where to even start.

Getting insurance coverage for home health care, medications, therapies, and durable medical equipment should be easy. It isn’t. You’d think it would be even easier with letters of medical necessity from physicians and therapists, or when the condition is chronic and well documented. It still isn’t.

Many patients and families endure tremendous stress and become justifiably upset when what the patient needs is denied by his or her insurance company. Sometimes forced to file multiple appeals, caregivers are often also burdened with making repeated calls, gathering piles of documentation proving medical necessity; and spending weeks, sometimes months, fighting just to get the patients’ needs met. After much time and energy is wasted, they may eventually win that particular battle, but the war may not be over.  

Enter Community VNA’s In-Home Hospice Social Workers

At Community VNA, we believe the major focus of our patients and their families should be recovery, or in the case of our hospice patients, making the most of the time they have left, living with dignity, comfort and respect.  

Our social workers are valuable and vital members of our care team. They serve as advocates for healthcare needs with other providers, therapists, researchers, and provide an abundance of information and assistance to patients. They assist individuals in navigating the network of available resources, applying for benefits and obtaining community services. They can help caregivers understand medical terminology used in relation to their family member; learn about community programs and financial solutions; guide them through the healthcare and insurance mazes; as well as provide psychological support. 

You’ve heard the saying, “the squeaky wheel gets the grease?” Our social workers are the squeakiest wheels you have never heard. Much of their work takes place behind the scenes, so patients focus on recovery and achieving optimal health.

Social Workers are patient advocates. Often they lead the charge for getting the care our patients need; and their battle cry is the silent squeak our patients will never hear.

Get your free no-obligation phone consultation today to find out how in-home hospice social workers can be a part of your health outcome goals.