Client Care Coordinator

Job Responsibilities

Performs all necessary duties relative to the scheduling of Nurses. Utilizes good organizational skills. Demonstrates the ability to work in harmony with all staff, clients/families and department managers.

Job Requirements

• Projects daily staffing needs
• Assures scheduling done on a timely basis for daytime, evening and weekends
• Assures productivity met by staff
• Communicates with per diem staff as needed
• Coordinates staff’s daily work load – assuring continuity of care
• Ensures appropriate assignment of referrals in consultation with nurse manager
• Serves as a resource to team members, referral sources, and clients
• Responsible for updating client information as related to Kardex system
• Provides manager with weekly visit statistics
• Assures service satisfaction through appropriate communication with staff, clients and
  referral sources
• Shares information with appropriate staff to effect continuity of care
• Positively contributes to all phases of the Quality Assessment Performance Improvement
  (QAPI) program. Contributions may include; identification of problem areas;
  recommendations to address problem areas; data collection; attendance at periodic QAPI
  meetings or participation in performance improvement projects.
• Demonstrates a desire to set and meet objectives and to find increasingly efficient ways to
  perform tasks
• Completes work, care and documentation with accuracy and within Agency time frames
• Requires minimal supervision and is self-directed

Job Qualifications

• Home Care experience/medical terminology preferred
• High school graduate or equivalent
• Excellent organizational skills with attention to detail
• Pleasant/courteous telephone manner (customer service skills)
• Ability to work effectively as a team member